Useful telephone vocabulary and phrases in English
►Making contact
Hello/Good morning/Good afternoon ..
This is John Brown speaking.
Could I speak to .......... please?I'd like to speak to .......... please.
I'm trying to contact ..........
►Giving more information
• I'm calling from Tokyo/Paris/New York/Sydney • I'm calling on behalf of (Mr. X ...)
►Taking a call
X speaking
Can I help you?
►Asking for a name/information
Who's calling please?
Who's speaking?
Where are you calling from?
Are you sure you have the right number/name?
►Asking the caller to wait
Hold the line please
Could you hold on please
Just a moment please
►Connecting
Thank you for holding
The line's free now ..... I'll put you through
I'll connect you now / I'm connecting you now.
►Giving negative information
I'm afraid the line's engaged. Could you call back later?
I'm afraid he's in a meeting at the moment
I'm sorry. He's out of the office today / He isn't in at the moment.
I'm afraid we don't have a Mr/Mrs/Miss ... here
I'm sorry. There's nobody here by that name.
Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.
►Telephone problems
The line is very bad. Could you speak up please?
Could you repeat that please?
I'm afraid I can't hear you.
Sorry. I didn't catch that.
Could you say that again please?
►Leaving/taking a message
Can I leave/take a message?
Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Would you like him/her to call you back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?
What's your number please?
from: Learn English Today
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